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What your customers hear and read

Two kinds of examples: a phone call your AI receptionist answers, and the texts your customers get. All of them are samples with invented customers, built from the real playbooks and message wording.

Sample phone call · Plumbing

How it handles a burst pipe

Built from our plumbing playbook. Your company name, services and hours go where ours are.

Shown in writing so you can read it. Your callers hear it spoken.

Incoming call · answered by your AI receptionist6:12 am
  1. AI receptionist

    Thanks for calling [Your company]. I’m an AI assistant, and this call is recorded. Is there active water leaking right now?

  2. Caller

    Yes! A pipe under the kitchen sink burst. There’s water everywhere.

  3. Emergency: burst pipe
  4. AI receptionist

    Okay, we’ll treat this as an emergency. Have you tried turning off the water main?

  5. Caller

    Yes, I just shut it off.

  6. AI receptionist

    Good, that helps. When did you first notice it?

  7. Caller

    About twenty minutes ago.

  8. AI receptionist

    Thanks. Can a plumber come at 8 or 9 this morning?

  9. Caller

    8.

  10. AI receptionist

    You’re booked for 8 this morning.

What it’s following

  • Quick and calm. Most plumbing callers are stressed.
  • “Burst” or “flooding” means emergency: it offers the earliest times you’re open.
  • Never diagnoses the problem or quotes a repair on the phone. The plumber does that on site.

Sample script, not a recording of a real call. The caller is invented and the wording varies from call to call.

Or call (844) 933-3040 and hear it answer — any hour. It’s our own sales line, and it runs on Revenue Recovery Engine.

Sample texts · Plumbing

The texts your customers get

Shown the way your customer sees them on their phone. Every text is sent under your business name and carries an opt-out.

A missed call · Speed

Text message from [Your company]

  1. Business: Hi! This is [Your company] — we just missed your call. Reply here and we'll get you taken care of. Reply STOP to opt out.
  2. Customer: Our water heater is leaking. Can someone take a look?
  3. Business: We'd be glad to get you scheduled with [Your company]. Open times: 1) Tue 9:00 AM 2) Wed 1:00 PM 3) Thu 10:00 AM Reply 1, 2 or 3, or tell us a time that works. Reply STOP to opt out.
  4. Customer: 2
  5. Business: You're booked with [Your company] for water heater repair on Wed 1:00 PM. Our tech will confirm your address before arrival. Need to change it? Just reply to this text. Reply STOP to opt out.
The booking lands on your calendar.

A form on your website · Speed

Text message from [Your company]

  1. Business: Hi — [Your company] here. Thanks for getting in touch about a drain cleaning. What's a good time to talk? Reply STOP to opt out.
  2. Customer: Tomorrow after 4 works.
The reply goes out within seconds of the form, at any hour. If they don’t answer, they get one follow-up, and nothing after that.Written by AI in your tone, so the wording varies. This is the shape.

Your old list · Money

Text message from [Your company]

  1. Business: Hi, [Your company] here — we had your info from a past inquiry about a water heater replacement. Still need help? Reply STOP to opt out.
  2. Customer: Actually yes, we put it off. Can someone come out?
A yes gets open times to book by text, the same as above. Contacts who opt out are never texted again.Written by AI in your tone, so the wording varies. This is the shape.

An estimate you sent · Money

Text message from [Your company]

  1. Business: Hi, [Your company] here. Any questions on the estimate for the repiping job we can answer? If you'd like to go ahead, reply with a day that works and we'll get you scheduled. Reply STOP to opt out.
  2. Customer: Can you do Friday?
Their reply stops the follow-ups, and you get an owner alert, because a reply to your estimate needs you.

A job marked complete · Reputation

Text message from [Your company]

  1. Business: Thanks for choosing [Your company]! If we did right by you, a quick review means a lot: [your review link] Reply STOP to opt out.
Optional, and every customer is asked, not only the happy ones. One reminder if they haven’t opened it or replied.

Sample texts with invented customer replies. Your business name and services replace ours, and texts only go to people who contacted you or are on a list you’re allowed to text.

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