Quick answers.

We plug three revenue leaks at the same time. An AI voice agent picks up the calls your team misses (24/7, books appointments, transfers the urgent ones). An SMS reactivation engine works through your old lead list so quotes that never closed don’t just sit there. And a speed-to-lead automation pings new web inquiries inside 60 seconds while they’re still thinking about you. Everything reports to one dashboard so you can see the recovered revenue.

Most accounts are provisioned within an hour of payment — your dedicated phone number is bought, the AI agent is trained on your services and hours, and the reactivation campaign is queued for operator review (we read the first list before sending, every time, to keep TCPA risk down). You get a separate email when each piece goes live.

We provision a brand-new dedicated number for your AI line — call it your “AI line.” You have three routing options, and most customers pick #1:

1. Conditional call forwarding (most common): Dial a short code on your existing business phone (e.g. *71 + AI number on most US carriers). Your existing number still rings your normal phone first; the AI only catches calls you don’t answer within 3-4 rings. Zero disruption to your marketing — business cards, website, Google Business Profile all stay the same. After provisioning, your dashboard shows the exact dial codes for your carrier.
2. Number porting: We move your existing business number into RRE so the AI line directly answers it. Takes 5-10 business days, zero changes to your marketing. Best for customers who want the AI as their primary line. Request via the contact form.
3. Replace the old number entirely: Update your website, Google Business Profile, business cards, etc. to the new AI line. Most disruptive, but works for brand-new businesses or anyone switching carriers anyway.

You add a card during onboarding but no charge happens during the trial. On day 8 we charge the monthly amount for the plan you picked. You can cancel any time from the billing portal — partial-period refunds are only available under the 7-day results guarantee.

Onboarding asks you for your business, your services and pricing, your hours, your greeting style, and any custom instructions. We turn that into a system prompt the agent runs on every call. The agent identifies as your business, books appointments into the times you said you’re available, and follows the after-hours behavior you chose (book anyway, voicemail-then-textback, or urgent-transfer). You can edit the prompt or upload custom instructions any time from settings.

You bring the list and the consent record. We bring the infrastructure and the guardrails. Every reactivation campaign requires a per-list attestation that you have prior express written consent (or another legal basis like an established business relationship within the last 18 months) for every contact. We enforce that 18-month cutoff at import, respect STOP/HELP automatically, honor quiet hours per recipient timezone, and cap daily messages per number. If you can’t attest, don’t upload — we won’t send.

We restrict self-serve signup to verticals we’ve verified with carriers. Medical/dental/clinical, legal services, financial services, and SHAFT (sex, hate, alcohol, firearms, tobacco) categories are not eligible regardless of intent — US carriers prohibit A2P SMS for those and we don’t handle HIPAA-protected data. For everything else, if your vertical isn’t listed, drop us a line via /contact and we’ll see whether we can set you up directly.

HubSpot and Pipedrive at signup. Every booked appointment and qualified lead syncs out automatically with the dispatch source, recording URL, and structured notes. Google Calendar is also wired for two-way appointment sync. We’re actively adding ServiceTitan, Jobber, and Housecall Pro — if you need one of those right now, tell us.

Each plan includes a generous monthly voice-minute allowance (Starter 500, Growth 1,500). If you go over, additional minutes are billed at $0.30/minute, capped at 2× your plan’s allowance per month so nobody gets a $4,000 surprise bill. We email you when you hit 80% of your allowance so you can decide to upgrade or throttle.

Open the billing portal from settings → cancel. Your subscription ends at the end of the current period (no early-cancellation charge). On cancellation we release the Twilio number back to the pool after 30 days, in case you change your mind. If you want to port the number out to another carrier instead, email us within those 30 days and we’ll process the port.

No. We’re not HIPAA-eligible (PHI handling is out of scope), we don’t cover attorney-client privilege requirements, and we don’t handle the SHAFT categories US carriers prohibit on A2P SMS. If you operate in one of those, we’ll point you toward purpose-built vendors instead of trying to half-fit you.

Customer data lives in our Supabase project (Postgres, US-East). Row Level Security scopes every read to your tenant; cross-tenant access is prevented at the database layer, not just the application. Call recordings are stored in a private Supabase Storage bucket and served via signed URLs that expire. OAuth tokens (Google Calendar, CRM) are encrypted at rest with AES-256-GCM. Operators access tenant data via the admin console, gated by an allow-list of operator emails. Full details are in our privacy policy.

Starter: email support, one business day response. Growth: priority email + chat in the dashboard. Scale: phone + chat + a dedicated onboarding manager for the first 90 days, then quarterly performance reviews. Outside of plan tiers we monitor for incidents and proactively reach out — if we see your engine isn’t getting calls or your reactivation drafts are stalled, you’ll hear from us first.